Wine BHM Privacy Policy

Updated: December 1, 2023

Wine BHM Ltd, respect your concerns about privacy. Our privacy policy describes the types of personal information we collect about companies or private consumers through our website and mobile application Android or IOS, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. Our privacy policy also describes the measures we take to safeguard your personal information, how long we retain it and how individuals can contact us about our privacy practices and to exercise their rights. Click on one of the links below to jump to the listed section:

Country - Specific Privacy Policy

Information we collect

How we use information obtained during your registration

Cookies - Automated Collection of Data

Necessary cookies

Cookies fonctions

Analysis cookies

Personalized advertising cookies

How to change your cookie settings

Chatbot Logs

Information Sharing

Data transfers

Your rights

Online Services and Third-Party Features

Retention of personal information

How we protect your personal information

Personal information - Restrictions for children under 16

How to contact Wine BHM

Sources of Personal or Company Information

Privacy Rights

Country - Specific Privacy Policies

Data protection and privacy rules differ worldwide. For this reason, and in certain cases we have to change our privacy practices due to specific legal requirements in countries where we do our business.

We can also elaborate separate privacy policies, where our data protection and privacy practices differ from the ones described in this document due to local legal requirements.

Information we collect

In connection with your use of the services proposed on our website. You can provide personal information to us in various ways.
List of personal information we obtain include:

• Contact information (such as company name, personal identifiers and contact information such as title, email, address, billing address and instructions, postal code, telephone number, and others)…,
• Login credentials to open a private or professional account, such as email address and password.
• Information contained on your social media public profile, to the extent you decide to create an account on the services using your social media account.
• information you choose to submit on your personal data, include your web address name, username, pictures of your products, links to your social media accounts and any other information you choose to submit.
• Payment information, transaction data, your order history, such as bank details, company or personal name, billing address, account number. Payments are processed by third parties such as PayPal, Google Pay, Apple Pay, who use a maximum security.
• Order history, including information about products purchased or viewed on our different services categories.
• Social media information, such as social media handles, content and other data shared with us through third-party features that you use on our pluging services such as apps, tools, payment services, widgets and plugins offered by social media services like Meta (Facebook), Google, Instagram, Linkedin, Pinterest, X (Twitter), YouTube or posted on social media pages such as our social media pages or other pages accessible to us.
• Other personal information contained in content you submit about your company, such as: country/region and language preference based on mobile device settings and/or IP, IP address, device, operating system, and browser information that we detect.

How we use information obtained during your registration

We use the information obtained during your registration/subscription as needed to fulfill our contractual obligation to provide you with the services you request, if we have a legitimate interest to do so, including to support the following functions and activities:

• Establish and manage your account.
• To communicate with you about your account or transactions and sending you information about features and enhancements, and keeping you informed about the status of your order or company presentation page or more.
• Insert pictures of your products and posting your product reviews.
• Improve and customize your experience with the proposed services, including providing services based on your preferences.
• Identify and authentify you, so you may use our website and services offered.
• Market your products to the B2B or B2C, and to provide you with promotions, including special deals, discounts.
• To communicate with you or your company registered on our website.
• Respond to your requests and inquiries and to provide customer support, such as through our “Chat” or other customer support tools.
  Operating, evaluating, and improving developing new services, analyzing our user base and services, performing data analytics, market research, and performing accounting, auditing and other internal functions.
• Protection, identification and prevention fraud and other criminal activity, claims and other liabilities.
• Complying with and enforcing applicable legal requirements, relevant industry wine, spirits, including our privacy policy and communicate with you about changes to our policies.

When you visit Wine BHM without registration, you can browse our website anonymously and we will not connect your data, once you are registered and logged into your account, we may collect information who include online identifiers, such as IP Address browser type and version, time zone and location, duration of your sessions, clickstream and similar usage or system data from Google Analytics.

We use your contact information to send you, or your company registered, newsletters by emails, SMS, and notifications about products, services, sales and special offers listed by our subscribers, unless you decide to unsubscribe. We may use your email address to send ads regarding our services, sales, and special offers through Meta (Facebook’s) and Google’s sites or networks, you may see our ads as you use the Google search engine, Instagram, Meta (Facebook), Audience Network, YouTube, Gmail, and the Google display network because these third parties will match your email address with yours.

To the extent provided by applicable law, you can object at any time to the use of your e-mail address for advertising purposes. We may combine information we obtain about you through our website with the information obtained through our apps for the purposes described above.


Cookies - Automated Collection of data

When using Wine BHM or open our emails, we may obtain certain information by automated means, such as browser cookies, flash cookies, local storage, web beacons and pixels, JavaScript, device identifiers, server logs and other technologies. The information we obtain in this manner may include your device IP address, domain name, identifiers associated with your devices, device and operating system type and characteristics, web browser characteristics, language preferences, clickstream data, your interactions with our services such as the web pages you visit, links you click and features you use, the pages that led or referred you to our services, dates and times of access to our services, and other information about your use of our services. We also may receive your device’s geolocation and other information related to your location through GPS, Bluetooth, wifi signals and other technologies for certain purposes listed above, such as to provide you with our services on Wine BHM.

Your device may provide you with a notification when Wine BHM attempt to collect your precise geolocation.

A cookie is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Cookies may be set either directly by the website a user is visiting, or by a domain other than the website the user is visiting third-party cookies. A Flash cookie, also named as a local shared object, functions like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A web beacon also known as an internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. We and our third-party service providers may use tag in emails to help us track response rates, identify when our emails are accessed or forwarded, and for other purposes listed above.

Necessary Cookies

We use necessary cookies to help enable the website to function, including to identify you once you have logged in to your account, keep track of preferences you specified while you use Wine BHM, and manage the security the services proposed on Wine BHM.

Cookies Function

Wine BHM uses cookies to personalize the content of the services based on your usage and to support certain third-party services to provide enhanced functionality, such as enabling videos posted to the services from YouTube. These features use third-party cookies which are placed directly on your device by the third-party services. The privacy practices of these third parties, including details of what information they may collect about you, are subject to those parties' privacy notices, which we strongly suggest you review.

Analysis cookies

Our Services may obtain personal information about your online activities and third-party applications, websites, devices, and other online services. We use third-party online analytics services, such as those of Google Analytics. The service providers who administer these analytics services use automated technologies to collect data such as email address, IP addresses, cookies and other device identifiers, for example to assess the use of our website on PC or smartphone and diagnose technical problems. To learn more about Google Analytics, visit http://www.google.com/analytics/learn/privacy, and to opt out of being tracked by Google Analytics across all websites, visit: https://tools.google.com/dlpage/gaoptout?hl=en

Wine BHM uses analytics cookies and technologies to collect technical information from your device such as IP address, device type and operating system, browser and geographic location based on your device's IP address, as well as information about your interactions with Wine BHM, such as clickstream, browsing data, the referring URL and session duration. This information allows us to recreate your sessions so that we can better understand how you use our website to troubleshoot, administer and improve our technical system.


Personalized advertising cookies

Wine BHM and our third parties may collect information about your online activities to provide you with advertisements about products and services tailored to your individual interests. You may see our advertisements on other websites or mobile applications because we participate in social networks that allow us to target our messages to users by taking into account demographics, user interests and browsing context. These networks track users' online activities by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons, and cookies. other similar technologies.

The networks use this information to display advertisements that may be tailored to the interests of visitors or subscribers to the Wine BHM website, to track users' browsers or devices across multiple websites and applications, and to create a profile of browsing activities by users' online and application usage. The information we collect relates to data about user visits to websites and applications that participate in the relevant advertising networks, such as the pages or advertisements viewed. This data collection takes place both on Wine BHM and on third-party websites and apps that participate in advertising networks, which allows us to track the effectiveness of our marketing efforts.

 

How to change your cookie settings

To the extent required by applicable law, we will obtain your consent before placing non-essential cookies or similar technologies on your device and retain your choice for a period of twelve (12) months. You can modify your cookie preferences at any time.

You can prevent certain types of cookies from being downloaded to your device by selecting the appropriate settings on your web browser. Your web browser will tell you how to stop accepting new browser cookies and how to be notified when you receive a new browser cookie and how to disable existing cookies. The following links explain how to manage cookies for the most common browsers:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Microsoft Internet Explorer

• Opera

• Apple Safari

To manage cookies on other browsers, click "help" in your browser menu or visit www.allaboutcookies.org . Flash cookies cannot be controlled, deleted or disabled via your browser settings and must instead be managed via your Adobe Flash player settings. To manage Flash cookies, which we may use from time to time on our website, you can visit the Adobe Flash Player support page. Your mobile device settings may allow you to prohibit mobile application platforms such as Apple and Google from sharing certain information obtained by automated means with application developers and operators such as Wine BHM.  Without cookies or other automated tools, we use to collect this data, you may not be able to use the full functionality of our website.

 

Chatbot Logs

Our services use a chatbot to provide automated customer assistance. A chatbot is a computer program that communicates with users through text on a digital message interface using artificial intelligence. When you ask a question through our chatbot, it respond with behavior resembling that of a human. Our chatbot is powered by a third-party service provider specializing in chatbots who, on our behalf, employs an automated decision-making process to determine the most suitable response based on your inquiry. This provider receives message logs and usernames from your interactions with the chatbot.

Message logs encompass details of your account with us, including your username, email address, phone number, and address, along with any additional content you submit when seeking customer support through the chatbot. We retain the content of these messages, along with responses and outcomes, for a duration of twelve (12) months. This information is strictly used for providing customer support and enhancing the quality of our chatbot services.

Information Sharing

We do not disclose information we obtain about you or your business except as described in our Privacy Policy. Your personal information may be shared with our subscribers and affiliates, and third-party service providers who perform various services on our behalf. These services encompass hosting our website, processing and authorizing payments, fulfilling orders, conducting marketing activities, performing data analysis, providing customer support, and implementing fraud prevention measures all aligned with the purposes articulated in this Privacy Policy. We strictly limit our service providers from using or divulging the information except as required to execute services on our behalf or comply with legal obligations.

Under certain circumstances, we may disclose information about you if compelled by law or legal processes, such as a court order or subpoena, in response to requests from government agencies, including law enforcement authorities. Such disclosure may occur to establish, exercise, or defend our legal rights or when necessary to prevent physical harm, other harm, or financial loss. Additionally, information may be disclosed in connection with the investigation of suspected or actual illegal activity. In the event of a sale or transfer of our entire business or a portion of our assets, including reorganization, dissolution, liquidation, or with your explicit consent, disclosure may occur.

 

Data transfers

We may transfer your business or personal information that we collect to recipients located in countries other than the country in which the information was collected. These countries may not have the same data protection laws as the country in which you originally provided the information. When we transfer your information to recipients in other countries, we protect that information as described in this Privacy Policy and comply with applicable legal requirements that provide adequate protection for the transfer of your personal or business information to recipients in countries other than the one in which you provided the information, including by selecting service providers located in a country recognized by the European Commission as offering an adequate level of data protection or by implementing appropriate safeguards.


Your rights

We provide various options regarding the personal information we collect about you or your company registered on Wine BHM.com. If you have established an account on Wine BHM.com, you can modify your communication preferences by logging into your account. Subject to applicable law, you have the right to object to the use of your personal information for advertising or direct marketing purposes and can opt out of our marketing mailing lists by clicking the unsubscribe link in our emails or by contacting us through our website to manage text message preferences.

In accordance with applicable law, you can request access to the personal information we have on recorded about you. You also have the right to request updates, corrections, amendments, deletions of your information, or request limitations on our use of your personal information by reaching out to Wine BHM.

Additionally, you can contest the use of your personal information in specific situations where we utilize this information based on our legitimate interests. You have the right to confirm whether we are processing your personal information, and you can access, modify, or correct it in cases of incomplete, inaccurate, or outdated information.

 

Online Services and Third-Party Features

We may provide links to other websites for your convenience and information and may include third party features such as applications, tools, widgets and plug-ins from Meta (Facebook), Google, Instagram, Linkedin, Pinterest, X (Twitter), YouTube. These third-party services and features may operate independently of Wine BHM. The privacy practices of these third parties, including details of what information they may collect about you, are subject to those parties' privacy statements, which we suggest you review. To the extent that any linked online services or third-party features are not owned or controlled by us, Wine BHM is not responsible for the information practices of such third parties.

 

Retention of personal information

To the extent mandated by legal requirements, we retain the personal information you provide for the duration of our relationship, along with an additional period to comply with any applicable limitation period required by law.

 

How we protect your personal information

We maintain safeguards to protect personal or business information that we obtain from accidental, unlawful, unauthorized destruction, loss, alteration, access, disclosure, or use.

 

Personal information - Restrictions for children under 16

Wine BHM is a platform that is essentially intended for professionals or private consumer of wine and spirits customers and is not intended for children under the age of 16. Wine BHM does not collect or solicit personal information from children under the age of 16. If we have collected personal information from a child under 16, we will promptly delete that information from our records. If you believe that a child under 16 may have provided us with personal information, please contact us from our website www.Wine BHM.com

How to contact Wine BHM

If you wish to exercise your privacy rights, contact us from our website or write to our head office:

Wine BHM Ltd- 124 City Road, London EC1V 2NX - UNITED KINGDOM

 

Data requests submitted by e-mail or sent by post may require that you provide us with additional documents necessary to confirm your identity.

If you prefer to contact us directly from your personal account on Wine BHM.com, it will not be necessary to provide us with additional documents because your identity will be automatically validated.


Sources of Personal or Company Information

We may have obtained personal information about you or your company from a variety of sources, as described below.

In the 12 months prior to the effective date of this statement, we may have obtained your personal or company information from the following categories of sources:

• Directly from you, when you subscribe to a service or purchase a service offered on Wine BHM.
• From your computer or your smartphone from our digital application.
• By your commercial relations or any other person or company in the context of the use of the Wine BHM platform, by sending you information or a link directly on our website.
• By companies subscribing to Wine BHM.
• Social networks, online advertising companies.
• Government entities.
• Sale of personal or company information recorded on our website.
  
  

We offer for sale files of professional companies in the wine and spirits industry and satellites that gravitate around this sector for prospecting purposes. We do not distribute any personal information files.

We allow certain third-party companies to collect your personal or business information stored on our website through automated technologies, in exchange for non-monetary consideration such as an increased ability to provide you with content that may be of interest to you. You have the right to object to this disclosure of your information by contacting us by email.

Privacy Rights

You possess specific rights concerning the utilization and revelation of your personal information, outlined as follows:

Right to Request Information: You have the right to inquire about the personal information we have gathered, utilized, disclosed, and sold about you throughout the preceding calendar year. Additionally, you can request the deletion of personal information collected from you.

Right to Object to Sale: You retain the right to object to the sale of your personal information.

Right to Request Disclosure Information: You are entitled to request a list of specific categories of your personal or your company's information that we shared with third parties for their direct marketing purposes in the previous calendar year. This request can include the identities of those third parties.

Verification of Identity: If you lack an account on the Wine BHM website and request access or deletion of your personal information, we may not have a method to verify your identity.

Non-Linking of IP Addresses or Device Identifiers: Our company does not associate IP addresses, device identifiers, or other information obtained through automated means with identifiable individuals. If you do not hold an account with Wine BHM and request access or deletion of your personal information, we may be unable to process your request.

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